Ticket Cancellation and Refund Policy

The following policy covers all events including workshops and courses organised by Art from the Urban Wilderness, and applies to all circumstances. Please carefully review the following when booking.

By registering to attend an Art from the Urban Wilderness event, you agree to the following:

Cancellation

It may be necessary to cancel or postpone an event for reasons beyond our reasonable control. In this case, you will receive a full refund.

If you are unable to attend an event, you’ll receive a full refund for cancellations made 7 days or more in advance of the event date.

Partial refunds will be issued for cancellations within 2 – 6 days of a workshop, the workshop fee will be refunded less a $20 fee (to cover credit card merchant fees and our time for processing), or you may transfer your booking to another event without penalty.

For cancellations within 48 hours of an event, we are unable to issue a refund as we won’t be able to fill your spot. You are welcome to transfer your seat to a friend or family member (see below). In exceptional circumstances we may be able to transfer your booking to another event, please contact us to discuss.

All cancellation or transfer requests must be made via our contact form prior to the event starting and will be processed within five (5) business days.

Substitution and Transfer

If you are unable to attend an Art from the Urban Wilderness event, you may transfer your seat to a friend or family member. Please give us at least 24hours notice, and provide their name, email address and mobile number. Our policies also apply to substitutes.

If you wish to transfer your ticket to another Art from the Urban Wilderness event, it may be possible depending on availability—please contact us via our contact form. Transfers are valid for 12 months from the date of the original event, up to the value of amount paid by you in respect of the event.